Knowledge is the intellectual capital that an organisation possesses. It is much more than data, as it includes the experience and expertise found within an organisation. Information is generally objective, whereas knowledge includes elements of interpretation and understanding. Technological developments have prompted an explosion in the scope and depth of knowledge to which decision-makers have access. However, there is now so much information and knowledge available that what sets successful organisations apart is their ability to develop and use them creatively.
Knowledge and information have to be collected, protected and effectively and intelligently managed if they are to be valuable resources that guide and inform every stage of decision-making.
The following Jing Presentation shows briefly the ideas behind the Knowledge and Information Management, some approaches, classification and techniques for effective KM.
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